Appointment & Booking Guidelines

At Aloura, we value your time and ours.
To ensure we can provide the best service to all clients, please take note of our T&Cs.

Deposits

A $50 deposit is required to secure all new appointments. This deposit will be applied to the total cost of your service.
Please note, deposits are non-refundable in the case of late cancellations or no-shows.

Cancellations & No-show

• Cancellations made less than 24 hours before your appointment will incur a $50 fee.

• Failure to attend your appointment without notice will result in 100% of the service cost being charged and may require a deposit for future bookings.

Arriving Late

If you arrive late, your appointment time may be shortened to avoid impacting the next client. Full service fees still apply.

Rescheduling

If you need to reschedule, your deposit will be carried over, provided notice is given at least 24 hours in advance.

Payment

The remaining balance for services can be paid via cash, credit, or debit card.

Service Satisfaction & Allergic Reactions

If you are dissatisfied with your service or experience an allergic reaction, a complimentary lash removal will be offered, provided you contact us within 24 hours of your appointment.
Please note, partial or full refunds for services already rendered will not be provided.

Agreement

By confirming your appointment and paying the deposit, you agree to these terms and conditions. Aloura reserves the right to update these terms at any time, with notice provided to clients.

To cancel or reschedule, please contact us via email at info@alouraperth.com. We understand that emergencies happen and will always do our best to accommodate you. Thank you for respecting our time and supporting our small business ❣️