Appointment & Booking Guidelines

At Aloura, we value your time and ours.
To ensure we can provide the best service to all clients, please take note of our T&Cs.

Deposits

A $50 deposit is required to secure all new appointments. This deposit will be applied to the total cost of your service.

Please note, deposits are non-refundable in the case of late cancellations or no-shows.

Cancellations & No-Shows

Cancellations made less than 24 hours before your appointment will incur a $50 fee.

If you fail to attend your appointment without notifying us, your $50 deposit will be forfeited and a new deposit will be required to reschedule your appointment.

Arriving Late

We understand that life gets busy. If you are running late, please let us know as soon as possible.

While we will always do our best to accommodate you and complete as much of your service as possible, your appointment may need to be shortened to avoid impacting the next client. Full service fees will still apply.

Rescheduling

If you need to reschedule, your deposit will be carried over provided at least 24 hours’ notice is given.

Payment

To help avoid card processing fees, cash is preferred.
We also accept bank transfer as a convenient alternative.

Service Satisfaction & Allergic Reactions

If you are dissatisfied with your service or experience an allergic reaction, a complimentary lash removal will be offered provided you contact us within 24 hours of your appointment.

Please note, partial or full refunds for services already rendered will not be provided.

Agreement

By confirming your appointment and paying the deposit, you agree to these Terms & Conditions. Aloura reserves the right to update these terms at any time, with notice provided to clients.

To cancel or reschedule, please contact us via email at info@alouraperth.com.

We understand that emergencies happen and will always do our best to accommodate you. Thank you for respecting our time and supporting our small business ❣️